Terms & Conditions
Before making a reservation with Unique Does Travel, we encourage you to read these Terms and Conditions carefully, as they constitute a contractual agreement between Unique Does Travel and you, the Client, from the time the booking is made. The person who reserves the booking accepts these conditions on behalf of all parties involved. The purchase of any travel services offered by Unique Does Travel constitutes a contractual arrangement between the Client and Unique Does Travel and represents the Client’s acceptance of the Unique Does Travel Terms & Conditions set out herein.
1. Booking Your Vacation
a) Your (the Client’s) contract in respect to your (the Client’s) vacation is made with Unique Does Travel (the Company), and all bookings are subject to these terms and conditions.
b) All communications by the Company in relation to the Client’s vacation will be sent to the email address stated on the Contact Form.
c) All bookings must be made through an authorized representative of the Company. At the time of booking, the stated deposit must be made, and the Company’s Traveler Details Form must be completed and submitted.
d) All bookings require a non-refundable deposit per person as set by the Company. If the booking is made within 30 days of the departure date, full payment is required. All payments must be received via the Company website, or a Company issued invoice. All prices quoted on the Company’s website are in United States dollars (USD) and per person, unless otherwise specified. All payments are due in USD. The Company is not responsible for any changes in currency exchange rates that might occur.
e) Receipt of the deposit by the Company does not guarantee nor imply confirmation of the booking. No booking shall be confirmed until the Company issues a Welcome Letter. The Company reserves the right to refuse a booking without any given reason. If this happens, the full deposit will be returned.
f) The Client’s vacation must be paid in full at least 60 days before the departure date. If payment is not received by the due date, the Company will treat the booking as canceled and retain the deposit and a percentage of all monies paid as outlined in “Cancelation and Changes by the Client”. The Client in charge of booking is responsible for ensuring the total cost of the reservation for all parties is submitted by the deadline.
g) If the Client books less than 60 days prior to their departure date, payment must be made in full at the time of booking.
h) All special requests, such as dietary requirements, should be noted on the Traveler Details Form.
i) The Company will provide the service as set out and confirmed in writing.
2. Price Policy
a) The Company is under no obligation to issue a breakdown of the costs involved in a vacation.
b) The Company reserves the right to notify the Client of any price increase prior to the Confirmation Letter being sent from the Company. Any price increase is the sole responsibility of the Client.
c) In the event that a price increase is warranted prior to the Client’s receipt of the Confirmation Letter, the Client reserves the right to cancel the booking within 5 business days without penalty. The Client’s full deposit will be refunded within 5 business days.
d) Optionally, the client may choose to pay for the vacation in full at the time of booking, in which case the vacation price will be fixed at the cost quoted by the Company at that time. To qualify for this benefit, the client should pay for their vacation within 48 hours of receiving the price quote.
3. Cancellation and Changes by the Company
a) Occasionally it may be deemed necessary to make changes to a vacation and the Company reserves the right to do so at any time. The client will be notified of any changes in writing or by email at the earliest convenience.
b) If a major change to the client’s vacation is necessary, and the reason is not outside of the Company's control, the Client may choose (1) to accept the change of arrangements (2) to purchase another vacation from the Company or (3) cancel the vacation. If the Client chooses to cancel their vacation, a refund minus 15% of total paid or a refund not including deposit will be returned within 30 business days, depending on whichever amount is lower.
c) Compensation will not be issued for minor changes. Minor changes include minimal changes to departure and arrival times, changes to the type of aircraft used, or comparable restaurant/accommodation changes. Major changes include cancellation, changes to the Client’s departure airport, delays in departure or return by more than 24 hours and accommodation changes of an inferior standard.
d) Compensation will not be issued for changes or cancellations caused by acts of God, war, riot, civil strike, industrial dispute, terrorist activity, natural or man-made disasters, fire, technical problems to transport, closure, or congestion of airports, strikes or other industrial actions, adverse weather conditions or any other event beyond the Company’s control. It is essential that you take out adequate travel insurance.
e) The Company reserves the right to cancel the Client’s vacation at any time before the date of departure, even after a Confirmation Letter has been sent. If the Client’s vacation is canceled by the Company, the Company will issue a full refund including the deposit.
f) For Group Trips, the Company has the right to refuse any person as a member of the vacation at any time, if in their opinion that person could endanger the health, safety and/or enjoyment of themselves or others. If the Client is dismissed from the vacation, all monies paid become forfeited.
g) If the Client fails to pay the vacation balance at least 60 days before departure, the Company will treat the booking as canceled and levy the cancellation charges as set out below.
4. Cancellation and Changes by the Client
a) It is highly recommended that the Client purchase travel insurance to ensure protection and coverage if something goes wrong. The company has partnered with Allianz to offer travel insurance. If the client does not purchase travel insurance via Allianz or another travel insurance provider, the following Unique Does Travel policy will be applied without exception. The Client may cancel their vacation at any time provided they notify the Company in writing. The following charges will be levied on any cancellation. Any monies owed to the Client will be returned.
b) Vacation cancellations made by the Client in writing, within 24 hours of booking a vacation and paying a deposit, will be entitled to a full monetary refund; however, an agency fee of $300 will be imposed. Any cancellations after 24 hours will receive a refund based on the criteria stated above.
c) In the unfortunate event of the death of a family member of the client, the Company acknowledges the emotional challenges during such times. However, it is important to note that refunds or cancellations will not be granted due to these circumstances. The Company encourages clients to consider this policy before making a purchase. The Company may, at its sole discretion, review and assess requests on a case-by-case basis, but the Company will not be obligated to provide refunds in such situations.
5. The Company Responsibilities
a) The Company does not own or manage the airlines, aircrafts, accommodations, restaurants and/or other facilities used in conjunction with the vacations arranged. While the Company has exercised care in selecting the best providers for travel, accommodation, restaurants and other facilities, the Company is not responsible for the misrepresentation of these services.
b) The Company is not responsible if you or any member or your party suffers illness, injury, or death as a result of (i) the acts and/or omissions of any member of the party, (ii) performance failure by those of a third party not included in your vacation package, (iii) an event in which neither the Company nor the service providers could have foreseen.
c) The Company cannot be held liable for the errors made by service providers even if such errors could have been foreseen or prevented with due care.
6. Client Responsibilities
a) The Client is responsible for arranging their own travel insurance.
b) Each member of the party must have a valid passport, visas and/or all necessary documentation for the countries they are visiting. The Company accepts no responsibility for any delay or expense should your documents not be in order at the time of your vacation.
c) The Client is responsible for checking-in for flights at the correct time and for ensuring they have all required documents for travel. The Company is not responsible for Clients missing flights because of late check-ins or lack of documentation. No credit or refunds will be issued as a result.
d) By booking a vacation with the Company, the Client agrees to behave in an orderly manner and not to disrupt the enjoyment of others on vacation nor to do anything to bring the reputation of the Company into dishonor. If this clause is breached, the Client’s vacation will be immediately terminated, and the Company will have no further contractual obligation to the Client. The Company will be entitled to recover from the offending party and/or the person who agreed to the Proposal Form compensation for any damages caused.
e) It is the responsibility of the person who signs the Proposal Form to disclose any special requirements, or pre-existing medical conditions that members of their party may have.
f) The Client is responsible for their own personal belongings at all times. The Company will not accept responsibility for any loss, damage or delay to a client’s personal belongings unless directly caused by the negligence of one of the Company’s representatives.
7. Smoking
The Company forbids smoking in any vehicle arranged, operated, or provided by the Company. All accommodations will be reserved with non-smoking rooms unless the client specifically requests a smoking room. Confirmation is dependent on hotel availability and subject to change.
8. Waiver
The Company will do everything possible to ensure the safety of the Client throughout the vacation. However, aspects of each vacation may not be without an element of danger. Clients should be prepared to sign a ‘Liability Waiver’ form before they begin their vacation. This form is an understanding that all Clients need to always exercise judgment and care to ensure their own safety and others. The Company will not be responsible for any mishaps.
9. Disclaimer
The Company has made all reasonable efforts to check the accuracy of the information contained on the website. The Company cannot however accept any responsibility for any errors or omissions that may appear on this site.
10. Complaints
a) If the Client has a problem during their vacation, they should inform the relevant airline, hotel, local agent, or other suppliers immediately so they can attempt to make any necessary corrections. If the problem is unresolved, the Client must contact the Company’s office to allow an opportunity to assist. The Company will not be held responsible for the non-performance of an itinerary through causes beyond their control or when they are not notified of a problem at the point where remedial action can be taken. In the unlikely event that a complaint cannot be resolved at the time, the Client should write to the Company within 10 business days of returning home, stating their original booking information and all other relevant information. If the Client fails to take any of these steps, they will hinder the Company’s ability to resolve any problems and/or investigate it fully. Any right that the Client may have to receive compensation will be reduced or forfeited.
b) Any dispute that may arise will be governed by US laws and both parties shall submit to the jurisdiction of the US Courts.
c) All information given by the Company whether in writing or orally is to the best of the Company’s knowledge and believed to be correct at the time given and is given in good faith. The booking conditions shall take precedence over any other warranty or condition that may have been given.
11. Data Protection Act
It may be necessary for the Company to ask the Client for certain personal information. Examples of this include but are not limited to personal information (i.e., passport) dietary requirements, disability/medical or religious information etc. This information will be kept confidential by the Company and is available to the Client to inspect during the Company’s normal working hours. It will be passed to the suppliers if it is necessary for them to know this information to fulfill the Company’s contract to the Client.
Updated February 26, 2024
1. Booking Your Vacation
a) Your (the Client’s) contract in respect to your (the Client’s) vacation is made with Unique Does Travel (the Company), and all bookings are subject to these terms and conditions.
b) All communications by the Company in relation to the Client’s vacation will be sent to the email address stated on the Contact Form.
c) All bookings must be made through an authorized representative of the Company. At the time of booking, the stated deposit must be made, and the Company’s Traveler Details Form must be completed and submitted.
d) All bookings require a non-refundable deposit per person as set by the Company. If the booking is made within 30 days of the departure date, full payment is required. All payments must be received via the Company website, or a Company issued invoice. All prices quoted on the Company’s website are in United States dollars (USD) and per person, unless otherwise specified. All payments are due in USD. The Company is not responsible for any changes in currency exchange rates that might occur.
e) Receipt of the deposit by the Company does not guarantee nor imply confirmation of the booking. No booking shall be confirmed until the Company issues a Welcome Letter. The Company reserves the right to refuse a booking without any given reason. If this happens, the full deposit will be returned.
f) The Client’s vacation must be paid in full at least 60 days before the departure date. If payment is not received by the due date, the Company will treat the booking as canceled and retain the deposit and a percentage of all monies paid as outlined in “Cancelation and Changes by the Client”. The Client in charge of booking is responsible for ensuring the total cost of the reservation for all parties is submitted by the deadline.
g) If the Client books less than 60 days prior to their departure date, payment must be made in full at the time of booking.
h) All special requests, such as dietary requirements, should be noted on the Traveler Details Form.
i) The Company will provide the service as set out and confirmed in writing.
2. Price Policy
a) The Company is under no obligation to issue a breakdown of the costs involved in a vacation.
b) The Company reserves the right to notify the Client of any price increase prior to the Confirmation Letter being sent from the Company. Any price increase is the sole responsibility of the Client.
c) In the event that a price increase is warranted prior to the Client’s receipt of the Confirmation Letter, the Client reserves the right to cancel the booking within 5 business days without penalty. The Client’s full deposit will be refunded within 5 business days.
d) Optionally, the client may choose to pay for the vacation in full at the time of booking, in which case the vacation price will be fixed at the cost quoted by the Company at that time. To qualify for this benefit, the client should pay for their vacation within 48 hours of receiving the price quote.
3. Cancellation and Changes by the Company
a) Occasionally it may be deemed necessary to make changes to a vacation and the Company reserves the right to do so at any time. The client will be notified of any changes in writing or by email at the earliest convenience.
b) If a major change to the client’s vacation is necessary, and the reason is not outside of the Company's control, the Client may choose (1) to accept the change of arrangements (2) to purchase another vacation from the Company or (3) cancel the vacation. If the Client chooses to cancel their vacation, a refund minus 15% of total paid or a refund not including deposit will be returned within 30 business days, depending on whichever amount is lower.
c) Compensation will not be issued for minor changes. Minor changes include minimal changes to departure and arrival times, changes to the type of aircraft used, or comparable restaurant/accommodation changes. Major changes include cancellation, changes to the Client’s departure airport, delays in departure or return by more than 24 hours and accommodation changes of an inferior standard.
d) Compensation will not be issued for changes or cancellations caused by acts of God, war, riot, civil strike, industrial dispute, terrorist activity, natural or man-made disasters, fire, technical problems to transport, closure, or congestion of airports, strikes or other industrial actions, adverse weather conditions or any other event beyond the Company’s control. It is essential that you take out adequate travel insurance.
e) The Company reserves the right to cancel the Client’s vacation at any time before the date of departure, even after a Confirmation Letter has been sent. If the Client’s vacation is canceled by the Company, the Company will issue a full refund including the deposit.
f) For Group Trips, the Company has the right to refuse any person as a member of the vacation at any time, if in their opinion that person could endanger the health, safety and/or enjoyment of themselves or others. If the Client is dismissed from the vacation, all monies paid become forfeited.
g) If the Client fails to pay the vacation balance at least 60 days before departure, the Company will treat the booking as canceled and levy the cancellation charges as set out below.
4. Cancellation and Changes by the Client
a) It is highly recommended that the Client purchase travel insurance to ensure protection and coverage if something goes wrong. The company has partnered with Allianz to offer travel insurance. If the client does not purchase travel insurance via Allianz or another travel insurance provider, the following Unique Does Travel policy will be applied without exception. The Client may cancel their vacation at any time provided they notify the Company in writing. The following charges will be levied on any cancellation. Any monies owed to the Client will be returned.
- 1-60 days prior to vacation departure - 100% of vacation cost forfeited + deposit
- 61-90 days prior to vacation departure - 75% of vacation cost forfeited + deposit
- 91 days or more prior to vacation departure - 50% of monies paid forfeited + deposit
b) Vacation cancellations made by the Client in writing, within 24 hours of booking a vacation and paying a deposit, will be entitled to a full monetary refund; however, an agency fee of $300 will be imposed. Any cancellations after 24 hours will receive a refund based on the criteria stated above.
c) In the unfortunate event of the death of a family member of the client, the Company acknowledges the emotional challenges during such times. However, it is important to note that refunds or cancellations will not be granted due to these circumstances. The Company encourages clients to consider this policy before making a purchase. The Company may, at its sole discretion, review and assess requests on a case-by-case basis, but the Company will not be obligated to provide refunds in such situations.
5. The Company Responsibilities
a) The Company does not own or manage the airlines, aircrafts, accommodations, restaurants and/or other facilities used in conjunction with the vacations arranged. While the Company has exercised care in selecting the best providers for travel, accommodation, restaurants and other facilities, the Company is not responsible for the misrepresentation of these services.
b) The Company is not responsible if you or any member or your party suffers illness, injury, or death as a result of (i) the acts and/or omissions of any member of the party, (ii) performance failure by those of a third party not included in your vacation package, (iii) an event in which neither the Company nor the service providers could have foreseen.
c) The Company cannot be held liable for the errors made by service providers even if such errors could have been foreseen or prevented with due care.
6. Client Responsibilities
a) The Client is responsible for arranging their own travel insurance.
b) Each member of the party must have a valid passport, visas and/or all necessary documentation for the countries they are visiting. The Company accepts no responsibility for any delay or expense should your documents not be in order at the time of your vacation.
c) The Client is responsible for checking-in for flights at the correct time and for ensuring they have all required documents for travel. The Company is not responsible for Clients missing flights because of late check-ins or lack of documentation. No credit or refunds will be issued as a result.
d) By booking a vacation with the Company, the Client agrees to behave in an orderly manner and not to disrupt the enjoyment of others on vacation nor to do anything to bring the reputation of the Company into dishonor. If this clause is breached, the Client’s vacation will be immediately terminated, and the Company will have no further contractual obligation to the Client. The Company will be entitled to recover from the offending party and/or the person who agreed to the Proposal Form compensation for any damages caused.
e) It is the responsibility of the person who signs the Proposal Form to disclose any special requirements, or pre-existing medical conditions that members of their party may have.
f) The Client is responsible for their own personal belongings at all times. The Company will not accept responsibility for any loss, damage or delay to a client’s personal belongings unless directly caused by the negligence of one of the Company’s representatives.
7. Smoking
The Company forbids smoking in any vehicle arranged, operated, or provided by the Company. All accommodations will be reserved with non-smoking rooms unless the client specifically requests a smoking room. Confirmation is dependent on hotel availability and subject to change.
8. Waiver
The Company will do everything possible to ensure the safety of the Client throughout the vacation. However, aspects of each vacation may not be without an element of danger. Clients should be prepared to sign a ‘Liability Waiver’ form before they begin their vacation. This form is an understanding that all Clients need to always exercise judgment and care to ensure their own safety and others. The Company will not be responsible for any mishaps.
9. Disclaimer
The Company has made all reasonable efforts to check the accuracy of the information contained on the website. The Company cannot however accept any responsibility for any errors or omissions that may appear on this site.
10. Complaints
a) If the Client has a problem during their vacation, they should inform the relevant airline, hotel, local agent, or other suppliers immediately so they can attempt to make any necessary corrections. If the problem is unresolved, the Client must contact the Company’s office to allow an opportunity to assist. The Company will not be held responsible for the non-performance of an itinerary through causes beyond their control or when they are not notified of a problem at the point where remedial action can be taken. In the unlikely event that a complaint cannot be resolved at the time, the Client should write to the Company within 10 business days of returning home, stating their original booking information and all other relevant information. If the Client fails to take any of these steps, they will hinder the Company’s ability to resolve any problems and/or investigate it fully. Any right that the Client may have to receive compensation will be reduced or forfeited.
b) Any dispute that may arise will be governed by US laws and both parties shall submit to the jurisdiction of the US Courts.
c) All information given by the Company whether in writing or orally is to the best of the Company’s knowledge and believed to be correct at the time given and is given in good faith. The booking conditions shall take precedence over any other warranty or condition that may have been given.
11. Data Protection Act
It may be necessary for the Company to ask the Client for certain personal information. Examples of this include but are not limited to personal information (i.e., passport) dietary requirements, disability/medical or religious information etc. This information will be kept confidential by the Company and is available to the Client to inspect during the Company’s normal working hours. It will be passed to the suppliers if it is necessary for them to know this information to fulfill the Company’s contract to the Client.
Updated February 26, 2024